April School Holiday Program

Cancellation Policy

By booking, you agree to the terms below. Nothing in this policy limits your rights under NZ consumer law. Bookings & payment • Payment in full is required to secure a spot. Limited spaces – first paid, first confirmed. • Bookings are for the dates selected and are non-transferable unless approved by Nox. Cancellations / refunds / credits • 7–10 days before start: 50% refund OR credit. • 0–6 days before start, no-shows, or leaving early: no refund. • Illness/injury: credit may be offered with a medical certificate (valid 3 months). • Missed sessions are not refundable and cannot be made up. Drop-off & pick-up • Athletes must be signed in/out by a parent/guardian (or approved adult). • Please arrive on time. Late pick-ups may incur a fee. Health & safety • Parents/guardians must disclose relevant medical conditions, injuries, allergies, and emergency contacts. • Athletes should bring a drink bottle, suitable footwear, and appropriate clothing. Participation is at the athlete’s own risk; coaches provide progressions and safety guidelines. Behaviour • Respect is required. Unsafe or disruptive behaviour may result in removal with no refund. Weather/changes • Sessions may be modified for weather/venue issues. There is an indoor facility so program will still go ahead unless informed otherwise. Photos/videos • We may capture content for coaching and marketing. Opt-out by emailing us before the program starts.